Customer Care
Returns & Exchanges
The short version
If it doesn't fit, we'll exchange it while that size is still in stock. Because every run is fixed and never restocked, sizes can sell out while your return is in transit — so start an exchange as early as you can.
Window
Returns and exchanges are accepted within 14 days of delivery. Items must be unworn and in original packaging.
How to start
Email hello@nodh.life or message us through the contact form with your order number and whether you want a refund or a size exchange. We'll issue an RMA number and return instructions. Please don't ship anything back before you have one — we can't track unlabelled returns.
Refunds
Approved refunds are issued to the original payment method once the item reaches us and passes inspection, typically within 5–10 business days of inspection. Original shipping is refunded on wrong, damaged or defective orders; we do not charge return postage.
Exchanges and stock
When a returned piece is restocked it goes straight back into its original fixed run — it does not increase the total number ever made. If your replacement size sells out before your return arrives, we'll refund you instead.
Faulty items
If something arrives damaged or flawed, email hello@nodh.life with photographs and we'll make it right at our cost.